Customer Happiness Report

Based on Last 100 Customer Ratings, updated every 4 hrs

This is the best product on the market

Hydra counts money properly and operates reliably and stably. Meanwhile, its technical support, first of all, exists and, second of all, is truly interested in solving its clients’ concerns and, thirdly, it gets things done.

- Mikhail Leonov, CTN

96 % said AWESOME!

1 % said just OK

3 % said not so good

Where do these metrics come from?

From you, our customers. Everytime we resolve one of your tickets, you get an email asking you for feedback on your recent support experience. This report is a collection of the last 100 ratings we got from customers like you.

What do they mean?

Quite a bit, actually. We believe every single support ticket is a chance to wow a customer. And every time we get a “not good” or “ok” response, it kills us a bit. The report is a good indicator of how well we’ve been on our mission.

Why is it public?

We think throwing our support ratings open to the world works way better than just promising you great support and transparency with words. Plus, we are accountable for making you delirious with joy. And here’s to prove it.

Our Customer Success Agents

Nikita
Petrov
Denis
Shilin
Benjamin
Thompson
Pavel
Vinogradov
Daniil
Karpov
Igor
Tyamenko
Alexey
Lagodin
Grigory
Kostochkin
Artem
Efimenko
Egor
Semchenko
Evgenii
Makhnev
Egor
Krasnov