Based on Last 100 Customer Ratings, updated every 4 hrs
This is the best product on the market
Hydra counts money properly and operates reliably and stably. Meanwhile, its technical support, first of all, exists and, second of all, is truly interested in solving its clients’ concerns and, thirdly, it gets things done.
- Mikhail Leonov, CTN
98 % said AWESOME!
2 % said just OK
0 % said not so good
Where do these metrics come from?
From you, our customers. Everytime we resolve one of your tickets, you get an email asking you for feedback on your recent support experience. This report is a collection of the last 100 ratings we got from customers like you.
What do they mean?
Quite a bit, actually. We believe every single support ticket is a chance to wow a customer. And every time we get a “not good” or “ok” response, it kills us a bit. The report is a good indicator of how well we’ve been on our mission.
Why is it public?
We think throwing our support ratings open to the world works way better than just promising you great support and transparency with words. Plus, we are accountable for making you delirious with joy. And here’s to prove it.